Assistant General Manager

General Information

• • Reports To: General Manager
  • FLSA Status: Exempt
    • Description: 
      • The Assistant General Manager (AGM) is responsible for all clubhouse operations, with
      
      
      • special attention given to select departments as determined by the general manager from time to time.
      
      
      • in addition to ensuring all departments collaborate to provide the best member experience possible.
      
      
      • This individual will be highly visible to the membership, lead a highly regarded team to keep an eye
      
      
      • towards constant improvement. It is expected the AGM will immerse themselves in all that is the Rock
      
      
      • Creek Cattle Company and leave their fingerprint on all aspects of the organization. The AGM is a driven
      
      
      • professional and possesses the desire to improve what is already a great club while seeking knowledge
      
      
      • and gaining experience. They will oversee outdoor activities, housekeeping, maintenance, concierge and
      
      
      • more (all as determined by the General Manager), while assisting the General Manager, at times, within
      
      
      golf operations, transportation, turf maintenance, and real estate.

Supervisory Responsibilities:

• • • Develop and mentor staff (both hourly and salaried team leaders) to improve the member
      experience, build the Club’s leaders of tomorrow, and make a positive impact on the lives of our
      team members
    • Promote a culture of “excellence,” leading a review of all processes and implementing positive
      change (for members or employees) where applicable.
    • Work closely with the equestrian team, outdoor adventure team and other departments as
      assigned by the General Manager to refine systems and develop new standards where needed.
    • Aid the General Manager with the food & beverage team to assist their progression as a key
      driver of Club activity. Offer support by being a constant presence during evening meal service
      typically until the last plate is served, sometimes later.
    • Ensure appropriate recruitment, hiring, training and supervision takes place for all team
      members who work in the clubhouse, while promoting a positive team environment. This
      includes but is not limited to attending pre-shift meetings and reinforcing Department Head
      directives.
    • Work closely with the volunteer fire chief/department to ensure best practices are in place for
      the safety of our members, guests, staff, and property.

Duties/Responsibilities:

• • • Work in close cooperation with all department managers daily to create the best member
      experience possible.
    • Act as the “face of the Club,” always being friendly and accessible to those on property.
    • Learn the “pulse” of the Club and work with Department Heads by reviewing event plans,
      discussing services offered, and ensuring we are staffed appropriately.
    • Fifty percent of the job of an AGM should be dedicated to building strong relationships with
      members, guests, and employees. This includes but is not limited to attending 100% of all club
      sponsored and member events, working alongside department teams to complete projects and
      day to day tasks and coordinating and oversight of team meetings.
      © 2022 Rock Creek Cattle Company
      Unauthorized distribution or duplication of this document is punishable by law
    • Build knowledge of vendor partnerships. Know who our vendors are, when they deliver and
      apply industry knowledge and experience to ensure we are using quality products.
    • Dedicate 25% of working hours to administration which includes but is not limited to annual
      insurance renewal discussions, risk management inspections, reviewing monthly department
      P&Ls paying close attention to department spending, housing, personnel/HR, volunteer fire
      department tasks and HOA.
    • Responsible for ensuring Department Heads are creating, organizing, and executing memorable
      Private & Club Events for guests and members. Specifically, by reviewing event details, asking
      questions, and providing feedback.
    • Organize and implement a variety of tasks, procedures, and member activities; many
      simultaneously.
    • Assist with developing creative events and/or solutions to create memorable experiences by
      lending industry expertise and oversight
    • Anticipate member and guest needs, acting promptly regardless of how busy things are
    • Responsible for managing the employee housing program which includes but is not limited to
      housing assignments, rental agreements, pet agreements, inspections, and evictions.
    • Lead Committees as assigned.
    • Lead, manage, and maintain financial controls for all clubhouse departments and outdoor
      activities which includes but is not limited to reviewing annual budgets, assisting with forecast,
      and P&L’s as necessary; Analyzing and reviewing financials and data as necessary; monitoring
      labor costs and operating expenses.
    • Conduct routine property walks and alert General Manager and appropriate department heads
      of any sanitation, safety, or maintenance needs.
    • Address member and guest complaints and advise the General Manager about appropriate
      corrective actions taken/to be taken
    • Routinely review processes, sourcing, and training to find efficiencies, savings, and member
      enhancements
    • Familiarize self with property safety, first aid and fire and emergency procedures and actively
      enforce them.
    • Actively participate in the Deer Lodge community which includes but is not limited to events,
      community meetings and boards of directors
    • Other duties as assigned by the General Manager.

Required Skills/Abilities:

• • • Ability to work long and perhaps erratic hours which include 10+ hour shifts, split-shifts, nights,
      weekends, and holidays.
    • Must have high level of interpersonal skills with ability to handle sensitive and confidential
      information appropriately.
    • Must have strong written and oral communication skills to tactfully and professionally interact
      with individuals at all levels of the organization and outside the organization.
    • Must be able to influence others and build positive work environments and relationships
      through enthusiasm, sociability, supportiveness, insight, cooperation, and assertiveness.
    • Must demonstrate ability to build trust and respect in order to motivate and inspire high
      performance from others.
      © 2022 Rock Creek Cattle Company
      Unauthorized distribution or duplication of this document is punishable by law
    • Must be able to think on their feet and quickly synthesize information using common sense and
      reasoning to analyze and resolve issues while including appropriate people in decision making
      process.
    • Must be able to work independently as well as productively in a team setting.
    • Must have ability to multitask, prioritize, and adapt to unforeseen priority changes.
    • Must demonstrate self-reliance, stamina, and drive.
    • Must have high levels of objectivity and emotional consistency with the ability to remain levelheaded.
    • Must strive to continuously build knowledge and leadership skills with an open mind to
      constructive feedback.
    • Must commit to long hours of work when necessary and ensure work responsibilities are
      covered when absent.
    • Must have valid Driver’s License.
    • Must have valid CPR/First Aid certification.
    • Must have the ability to travel.
    • Must have the ability to perform advanced mathematical calculations.
    • Must be proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

Education and Experience

• • • Must have 3 or more years’ work experience in a private club setting with a strong emphasis on
      Food and Beverage and Clubhouse operations.
    • Four-year college degree in hospitality, business, or a related field preferred.

Physical Requirements

• • Prolonged periods of sitting at a desk and working on a computer.
  • Regular movement including but not limited to standing, walking, climbing, balancing, stooping,
    kneeling, crawling, crouching, bending, reaching, lifting, twisting, pulling, and carrying.
  • Constant use of hands and fingers.
  • Must be able to access and navigate all areas of the property.
  • Must be able to drive and operate a vehicle and golf cart.
  • Must be able to exert up to 30 pounds of force occasionally and able to occasionally lift, carry,
    pull, or push up to 40 pounds and to use team lift on any object more than 50 pounds. Todd Pollock
    General Manaer
    Email: todd@rockcreekcattlecompany.com
    Office : 406 846-3474

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